book: The Shadow of the Wind, Zafon

I’ve been reading “The Shadow of the Wind” by Carlos Zafon.  It is actually a gift from Sinterklaas as I had the joy a few weeks ago to be with Mari-Carmen, Theo and Andrea in Utrecht at ‘Sinterklaas‘ (5th December, St Nicholas Day), the day when Santa delivers presents in Holland (maybe his dry run each year to get into shape ready for the big run on Christmas Eve).  I hadn’t expected Santa to remember me in Utrecht as he will be visiting Tiree this week.  However, to my joy I also had gifts including this book1.

What can be more enchanting than a book about books, a book that starts with the finding of a book, where the protagonist is brought up in a bookshop, has parents who met in a bookshop and who falls in love during the reading of a book.

Zafon creates an entangled plot where the characters in the book and the characters in the book that is in the book sometimes seem to almost merge into one another; a whodunnit ranged around dusty bookshelves, tattered undelivered letters, the lonely, the haunted and the deranged, all set in the rain-soaked streets of post-war Barcelona.

The Shadows of the Wind is full of wonderful phrases, often wry or ribald, but always perceptive, which cry out to be quoted:

On Latin: “There’s no such thing as a dead language, only dormant minds

On the impact of TV: “Humans will return to living in caves, to medieval savagery, and to the general state of imbecility that slugs overcame back in the Pleistocene era.

On courtship and gender: “you’re the man, and must take the lead … One has to pay some price for being able to pee standing up.

On the sound of teachers: “Years of teaching had left him with that firm didactic tone of someone used to being heard, but not certain of being listened to.

On action: “destiny does not do home visits. You have to go for it yourself.

Just as The Shadows of the Wind starts with a book and a secret, so it ends with a book and a secret, stories repeat, but sometimes get rewritten.

  1. I strongly suspect that Mari-Carmen helped Sinterklaas by advising a good choice of book.[back]

Back to Tiree – and being ‘half-time’

I’m on the ferry on the way back to Tiree. It’s been 2 months since I was home and then only one long weekend since the end of August, so it seems both familiar and strange sitting on the Calmac ferry again as it makes its way out of Oban.

Last autumn I had a similar long stay away, then mostly in the camper van near the University as I was still working full time at Lancaster. This year I am working half time at Lancaster, but also half-time for Talis and for the first three months at Talis spending half my time on site at the Talis offices in Birmingham. After that I’ll be doing my Talis job based from home, only going down more occasionally, so after Christmas will get more time at home.

Instead of my camper van I’ve been staying a lot at the ‘Talis house’, a house near Solihull for small off-site meetings and for those like me who live a long way away from Talis’ Birmingham offices (others live in France, Italy, and the USA). It was rather claustrophobic last autumn spending most of my weekends in my office at Lancaster, so having Talis house as a base has been good. However, I do miss that snug feeling in the back of the camper van hunkering under the bedclothes, with a take-away on my knees and watching a DVD, while the van rocked in time to the whistling wind outside.

Working half time for Talis has also imposed a discipline on my time working in my University role. Since last Christmas I have been formally working half time at Lancaster (certainly getting half pay!), but as those who work in the universities know, it is hard to put a limit on things. The idea was that this meant I would get half my time to do ‘my stuff’, research and writing. Of course I knew cutting my old 80-hour weeks down to 20 or even 40 would not happen, but I would at least get a little more time than I have become used to.

One of the half expected and half surprising things about the shift to half-time working for the University last January was the way other people dealt with it.

I guess for years I have implicitly ‘educated’ both fellow academics and students in their expectations; whenever there was something to be done, a report to read or write, I would say things like “ah this weekend I’ve already got this other task to do, but I’ll do it the next weekend” — basically assuming that weekends and evenings, strictly the unpaid times, were the times when things happened. After a bit students would get used to giving me things on Friday in the expectation that I would then have time to do it.

When I shifted to half time people would extend this notion and say “ah now you have more time you can do X”: reviews, reading student work, etc. As I said this was half expected, I had the feeling I would need to re-educate people. However, what surprised me was not that people acted this way, but that they said it, and even wrote it in emails. I would have thought that when they saw it explicitly in front of them they would think, “oh no Alan now has less time for these things”, but no; it is amazing how little we notice of what we say and do.

Anyway now things are different. Instead of it being ‘my time’ that my academic life intruded into, it is now Talis’ time and this is something others can respect more, and I guess I also respect more than my own time.

So how is it working — really being a half-time academic?

In fact of course, I still work most weekends and long days, so I have somewhat more than a full-time week of effort, so I am not yet down to 20 hours of university work, but certainly a lot less time then when I was simply trying to protect my own (unpaid!) time.

In January when I shifted to half-time, I said I’d do a day a week while at home effectively eating nearly half of my ‘half time’, meaning I was expecting to spend about 60 days a year away from home whether on site in Lancaster or travelling. In fact during this Autumn alone, by Christmas I will have spent 53 days either on site in Lancaster or travelling on University business, that is more than 2/3 of the formal 75 working days in the period and nearly all my annual ‘not at home’ Lancs working days! This doesn’t seem to add up given 1/2 time spent in B’ham, but of course the 53 days of Lancaster time includes many weekends away while travelling that I wasn’t used to counting when a ‘full time’ academic.

I clearly need to cut this down further! However, even now, being stricter than I was with ‘my time’, cracks are beginning to show. I can see students getting unhappy as it takes me longer to find time to read things they have written, and colleagues patiently realising that email to me is getting even less reliable. So much of the life of an academic depends on things done in ‘extra time’ whether weekends or evenings, or in my case earlier in the year unpaid time; when you cut back on that things simply do not happen.

From Christmas I will not have the imposed discipline of days at the offices at Talis, so will need to maintain this more for myself. However, the last few months have helped and I will certainly keep careful records to make sure Talis gets its fair share of my time and that the University does not consume so much of my ‘own’ time as rest is also part of working well.

Even though I have effectively ‘used up’ most of my university on-site/travelling days, I will of course not say “no more until next September’ (!), but will at least try to control it more. And I will also try to let some of the more balanced view of work and life I am learning at Talis influence my attitudes at the University.

And no, I won’t be reading email this evening.

book: How Green Was My Valley

After too many years I eventually read Richard Llewellyn’s “How Green Was My Valley“, which tells the story of growing up in a South Wales valley at the end of the 19th century.  I vaguely recall seeing the film of the book on the TV one Sunday afternoon as a small child.

You can read the book as a social commentary of a time past, or as a coming of age novel set around with stories of strikes and singing, madness and joy, requited and unrequited loves.   But above all it is a book of poetry, not in the sense of verse, but that form of prose that raises goosebumps down your back:

“… and I raised my arms and drew tight the muscles of my body, and as the blood within me thudded through my singing veins, a goldness opened wide before me and I knew I had become of Men, a Man.” (Chap. 24)

“My Valley, O my Valley, within me, I will live in you eternally … for part of me is the memory of you in your greens and browns, with everything of life happy in your deeps and shades, when you gave sweet scents to us, and sent for spices for the pot, and flowers, and birds sang out for pleasure to be with you.” (Chap. 18)

A recurrent theme through the novels is the gradual covering of that green, the burying of the valley sides and trees beneath the encroaching blackness of the slag, the coal tips, which as a child I recall still covering the valley sides north of Cardiff.  Indeed the novel is narrated by an old man thinking back over his childhood as he leaves his family home for the last time, a home itself now half buried as the slag spreads ever down the valley.

In the early days of coal mining the slag, the pieces of coal that were too small to burn, was left below the ground, rammed hard into the sides of the tunnels, strengthening and supporting them. But in the time of the book, and on throughout the 20th century, it proved cheaper and quicker to bring everything to the surface and separate there, the remains being spread upon the mountain sides in dark hills of their own, like welts upon a diseased landscape eaten underground by men.

“There is a patience in the Earth to allow us to go into her, and dig, and hurt with tunnels and shafts, and if we put back the flesh we have torn from her and so make good what we have weakened, she is content to let us bleed her. But when we take, and leave her weak where we have taken, she has a soreness, and an anger that we should be so cruel to her and thoughtless of her comfort. So she waits for us, and finding us, bears down, and bearing down, makes us a part of her, flesh of our flesh, with our clay in place of the clap we thoughtlessly have shovelled away.” (Chap. 42)

These are the thoughts of the elderly Huw looking back at the moment when he sat with his father part buried and dying after a roof fall.  Prescient today when we are at last beginning to realise how much we have taken from the earth and how little given back.

But, while the narrator is thinking of the toll taken on the miners underground by the thoughtless drive for profit and cheap coal, those brooding slag heaps remind me more of the dark repayment taken above.

One of the defining moments of my own childhood, was when, a few months after the Aberfan disaster, we drove up to Brecon along the valley road, and looked across the valley to a field of white crosses, like the images of Flanders on Armistice day, only no red poppies among the white graves, just white against green a ghastly mirror of the black upon green of the coal tip that rolled down the valley-side burying the school of Aberfan and taking the lives of  whole generation of children.



Web Art/Science Camp — how web killed the hypertext star and other stories

Had a great day on Saturday at the at the Web Art/Science Camp (twitter: #webartsci , lanyrd: web-art-science-camp). It was the first event that I went to primarily with my Talis hat on and first Web Science event, so very pleased that Clare Hooper told me about it during the DESIRE Summer School.

The event started on Friday night with a lovely meal in the restaurant at the British Museum. The museum was partially closed in the evening, but in the open galleries Rosetta Stone, Elgin Marbles and a couple of enormous totem poles all very impressive. … and I notice the BM’s website when it describes the Parthenon Sculptures does not waste the opportunity to tell us why they should not be returned to Greece!

Treasury of Atreus

I was fascinated too by images of the “Treasury of Atreus” (which is actually a Greek tomb and also known as the Tomb of Agamemnon. The tomb has a corbelled arch (triangular stepped stones, as visible in the photo) in order to relieve load on the lintel. However, whilst the corbelled arch was an important technological innovation, the aesthetics of the time meant they covered up the triangular opening with thin slabs of fascia stone and made it look as though lintel was actually supporting the wall above — rather like modern concrete buildings with decorative classical columns.

how web killed the hypertext star

On Saturday, the camp proper started with Paul de Bra from TU/e giving a sort of retrospective on pre-web hypertext research and whether there is any need for hypertext research anymore. The talk brought out several of the issues that have worried me also for some time; so many of the lessons of the early hypertext lost in the web1.

For me one of the most significant issues is external linkage. HTML embeds links in the document using <a> anchor tags, so that only the links that the author has thought of can be present (and only one link per anchor). In contrast, mature pre-web hypertext systems, such as Microcosm2, specified links eternally to the document, so that third parties could add annotation and links. I had a few great chats about this with one of the Southampton Web Science DTC students; in particular, about whether Google or Wikipedia effectively provide all the external links one needs.

Paul’s brief history of hypertext started, predictably, with Vannevar Bush‘s  “As We May Think” and Memex; however he pointed out that Bush’s vision was based on associative connections (like the human mind) and trails (a form of narrative), not pairwise hypertext links. The latter reminded me of Nick Hammond’s bus tour metaphor for guided educational hypertext in the 1980s — occasionally since I have seen things a little like this, and indeed narrative was an issue that arose in different guises throughout the day.

While Bush’s trails are at least related to the links of later hypertext and the web, the idea of associative connections seem to have been virtually forgotten.  More recently in the web however, IR (information retrieval) based approaches for page suggestions like Alexa and content-based social networking have elements of associative linking as does the use of spreading activation in web contexts3

It was of course Nelson who coined the term hypertext, but Paul reminded us that Ted Nelson’s vision of hypertext in Xanadu is far richer than the current web.  As well as external linkage (and indeed more complex forms in his ZigZag structures, a form of faceted navigation.), Xanadu’s linking was often in the form of transclusions pieces of one document appearing, quoted, in another. Nelson was particularly keen on having only one copy of anything, hence the transclusion is not so much a copy as a reference to a portion. The idea of having exactly one copy seems a bit of computing obsession, and in non-technical writing it is common to have quotations that are in some way edited (elision, emphasis), but the core thing to me seems to be the fact that the target of a link as well as the source need not be the whole document, but some fragment.

Paul de Bra's keynote at Web Art/Science Camp (photo Clare Hooper)

Over a period 30 years hypertext developed and started to mature … until in the early 1990s came the web and so much of hypertext died with its birth … I guess a bit like the way Java all but stiltified programming languages. Paul had a lovely list of bad things about the web compared with (1990s) state of the art hypertext:

Key properties/limitations in the basic Web:

  1. uni-directional links between single nodes
  2. links are not objects (have no properties of their own)
  3. links are hardwired to their source anchor
  4. only pre-authored link destinations are possible
  5. monolithic browser
  6. static content, limited dynamic content through CGI
  7. links can break
  8. no transclusion of text, only of images

Note that 1, 3 and 4 are all connected with the way that HTML embeds links in pages rather than adopting some form of external linkage. However, 2 is also interesting; the fact that links are not ‘first class objects’. This has been preserved in the semantic web where an RDF triple is not itself easily referenced (except by complex ‘reification’) and so it is hard to add information about relationships such as provenance.

Of course, this same simplicity (or even that it was simplistic) that reduced the expressivity of HTML compared with earlier hypertext is also the reasons for its success compared with earlier more heavy weight and usually centralised solutions.

However, Paul went on to describe how many of the features that were lost have re-emerged in plugins, server enhancements (this made me think of systems such as zLinks, which start to add an element of external linkage). I wasn’t totally convinced as these features are still largely in research prototypes and not entered the mainstream, but it made a good end to the story!

demos and documentation

There was a demo session as well as some short demos as part of talks. Lots’s of interesting ideas. One that particularly caught my eye (although not incredibly webby) was Ana Nelson‘s documentation generator “dexy” (not to be confused with doxygen, another documentation generator). Dexy allows you to include code and output, including screen shots, in documentation (LaTeX, HTML, even Word if you work a little) and live updates the documentation as the code updates (at least updates the code and output, you need to change the words!). It seems to be both a test harness and multi-version documentation compiler all in one!

I recall that many years ago, while he was still at York, Harold Thimbleby was doing something a little similar when he was working on his C version of Knuth’s WEB literate programming system. Ana’s system is language neutral and takes advantage of recent developments, in particular the use of VMs to be able to test install scripts and to be sure to run code in a consistent environments. Also it can use browser automation for web docs — very cool 🙂

Relating back to Paul’s keynote this is exactly an example of Nelson’s transclusion — the code and outputs included in the document but still tied to their original source.

And on this same theme I demoed Snip!t as an example of both:

  1. attempting to bookmark parts of web pages, a form of transclusion
  2. using data detectors a form of external linkage

Another talk/demo also showed how Compendium could be used to annotate video (in the talk regarding fashion design) and build rationale around … yet another example of external linkage in action.

… and when looking after the event at some of Weigang Wang‘s work on collaborative hypermedia it was pleasing to see that it uses a theoretical framework for shared understanding in collaboratuve hypermedia that builds upon my own CSCW framework from the early 1990s 🙂

sessions: narrative, creativity and the absurd

Impossible to capture in a few words, but one session included different talks and discussion about the relation of narrative and various forms of web experiences — including a talk on the cognitive psychology of the Kafkaesque. Also discussion of creativity with Nathan live recording in IBIS!

what is web science

I guess inevitably in a new area there was some discussion about “what is web science” and even “is web science a discipline”. I recall similar discussions about the nature of HCI 25 years ago and not entirely resolved today … and, as an artist who was there reminded us, they still struggle with “what is art?”!

Whether or not there is a well defined discipline of ‘web science’, the web definitely throws up new issues for many disciplines including new challenges for computing in terms of scale, and new opportunities for the social sciences in terms of intrinsically documented social interactions. One of the themes that recurred to distinguish web science from simply web technology is the human element — joy to my ears of course as a HCI man, but I think maybe not the whole story.

Certainly the gathering of people from different backgrounds in a sort of disciplinary bohemia is exciting whether or not it has a definition.

  1. see also “Names, URIs and why the web discards 50 years of computing experience“[back]
  2. Wendy Hall, Hugh Davis and Gerard Hutchings, “Rethinking Hypermedia:: The Microcosm Approach, Springer, 1996.[back]
  3. Spreading activation is used by a number of people, some of my own work with others at Athens, Rome and Talis is reported in “Ontologies and the Brain: Using Spreading Activation through Ontologies to Support Personal Interaction” and “Spreading Activation Over Ontology-Based Resources: From Personal Context To Web Scale Reasoning“.[back]

Qualification vs unlimited education

In “Adrift in Caledonia“, Nick Thorpe is in the Shetland Isles speaking to Stuart Hill (aka ‘Captain Calamity’).  Stuart says:

“What does qualification mean? … Grammatically, a qualification limits the meaning of a sentence. And that’s what qualifications seem to do to people. When you become a lawyer it becomes impossible to think of yourself outside that definition. The whole of the education system is designed to fit people into employment, into the system. It’s not designed to realise their full creativity.”

Now Stuart may be being slightly cynical and maybe the ‘whole of education system’ is not like that, but sadly the general thrust often seems so.

Indeed I recently tweeted a link to @fmeawad‘s post “Don’t be Shy to #fail” as it echoed my own long standing worries (see “abject failures“) that we have a system that encourages students to make early, virtually unchangeable, choices about academic or career choices, and then systematically tell them how badly they do at it. Instead the whole purpose of education should be to enable people to discover their strengths and their purposes and help them to excel in those things, which are close to their heart and build on their abilities.  And this may involve ‘failures’ along the way and may mean shifting areas and directions.

At a university level the very idea behind the name ‘university’ was the bringing together of disparate scholars.  In “The Rise and Progress of  Universities” (Chapter 2. What is a University?, 1854) John Henry Newman (Cardinal Newman, recently beatified) wrote:

“IF I were asked to describe as briefly and popularly as I could, what a University was, I should draw my answer from its ancient designation of a Studium Generale, or “School of Universal Learning.” This description implies the assemblage of strangers from all parts in one spot;—from all parts; else, how will you find professors and students for every department of knowledge? and in one spot; else, how can there be any school at all? Accordingly, in its simple and rudimental form, it is a school of knowledge of every kind, consisting of teachers and learners from every quarter. Many things are requisite to complete and satisfy the idea embodied in this description; but such as this a University seems to be in its essence, a place for the communication and circulation of thought, by means of personal intercourse, through a wide extent of country.”

Note the emphasis on having representatives of many fields of knowledge ‘in one spot’: the meeting and exchange, the flow across disciplines, and yet is this the experience of many students?  In the Scottish university system, students are encouraged to study a range of subjects early on, and then specialise later; however, this is as part of a four year undergraduate programme that starts at 17.  At Lancaster there is an element of this with students studying three subjects in their first year, but the three year degree programmes (normally starting at 18) means that for computing courses we now encourage students to take 2/3 of that first year in computing in order to lay sufficient ground to cover material in the rest of their course.  In most UK Universities there is less choice.

However, to be fair, the fault here is not simply that of university teaching and curricula; students seem less and less willing to take a wider view of their studies, indeed unwilling to consider anything that is not going to be marked for final assessment.  A five year old is not like this, and I assume this student resistance is the result of so many years in school, assessed and assessed since they are tiny; one of the reasons Fiona and I opted to home educate our own children (a right that seems often under threat, see “home education – let parents alone!“).  In fact, in the past there was greater degree of cross-curricula activity in British schools, but this was made far more difficult by the combination of the National Curriculum prescribing content,  SATs used for ‘ranking’ schools, and increasingly intrusive ‘quality’ and targets bureaucracy introduced from the 1980s onwards.

Paradoxically, once a student has chosen a particular discipline, we often then force a particular form of breadth within it.  Sometimes this is driven by external bodies, such as the BPA, which largely determines the curriculum in psychology courses across the UK.  However, we also do it within university departments as we determine what for us is considered a suitable spread of studies, and then forcing students into it no matter what their leanings and inclinations, and despite the fact that similar institutions may have completely different curricula.  So, when a student ‘fails’ a module they must retake the topic on which they are clearly struggling in order to scrape a pass or else ‘fail’ the entire course.  Instead surely we should use this this as an indication of aptitude and maybe instead allow students to take alternative modules in areas of strength.

Several colleagues at Talis are very interested in the Peer 2 Peer University (P2PU), which is attempting to create a much more student-led experience. I would guess that Stuart Hill might have greater sympathy with this endeavour, than with the traditional education system.  Personally, I have my doubts as to whether being virtually / digitally ‘in one spot‘ is the same as actually being co-present (but the OU manage), and whether being totally student-led looses the essence of scholarship, teaching1 and mentoring, which seems the essence of what a university should be. However, P2PU and similar forms of open education (such as the Khan Academy)  pose a serious intellectual challenge to the current academic system: Can we switch the balance back from assessment to education?  Can we enable students to find their true potential wherever it lies?

  1. Although ‘teaching’ is almost a dirty word now-a-days, perhaps I should write ‘facilitating learning’![back]

Paris dawn

Dawn in Paris from the 29th floor of Hôtel Concorde La Fayette, looking north-east towards Sacre Cœur.  End of a few days as external expert for the INRIA Evaluation Seminar on “Interaction and Visualisation”.

I was also in Paris last September and changed my view of the city (hitherto rather poor).  I started a post about that then “Paris and the redemption of the French restaurant“, but never uploaded it at the time; however, I have now done so (post dated to Sept 2009).  Also on Flickr are more photos of dawn over Sacre Cœur and also I am uploading my photos from the previous Paris trip last Sept.

UK internet far from ubiquitous

On the last page of the Guardian on Saturday (13th Oct) in a sort of ‘interesting numbers’ section, they say that:

“30% of the UK population have no internet access at home”

I couldn’t find the exact source of this, however, another  guardian article “UK internet audience rises by 1.9 million over last year” dated Wednesday 30 June 2010 has a similar figure.  This says that Internet use  has grown to 38.8 million. The National Statistics office say the overall UK population is 61,792,000 with 1/5 under 16, so call that 2 in 16 under 10 or around 8 million. That gives an overall population of a little under 54 million over 10 years old, that is still only 70% actually using the web at all.

My guess is that some of the people with internet at home do not use it, and some of the ones without home connections use it using other means (mobile, use at school, cyber cafe’s), but by both measures we are hardly a society where the web is as ubiquitous as one might have imagined.

cracks in the ceiling, windows on childhood

This bedroom.  Where she knew the pattern of cracks in the ceiling better than any other fact of her life.
Shipping News, p.54

Reading this, I realised I also remember the patterns on the ceiling above Mum and Dad’s bed in the big bedroom in Bangor Street, where my sister and I also slept in bunk beds.  As I lay, falling asleep with monkey held close, the pattern above seemed like the face and shoulders of some giant that had slept in the attic and left his impression in the plaster like the smaller dent in the sheets when I got up in the morning.

I had forgotten it, but I can see it now, patterns upon light green woodchip ceiling paper, as clear as the sky and grass before me where I am sitting now, and mornings with tea from the Goblin Teasmade and Dad bringing up marmalade-laden toast cut in triangles before, workman-fashion, he sipped hot tea from the saucer.

wisdom of the crowds goes to court

Expert witnesses often testify in court cases whether on DNA evidence, IT security or blood splatter patterns.  However, in the days of Web 2.0 who is the ‘expert’ witness?  Would then true Web 2.0 court submit evidence to public comments, maybe, like the Viking Thing or Wild West lynch mob, a vote of the masses using Facebook ‘Like’ could determine guilt or innocence.

However, it will be a conventional judge, not the justice of social networks, who will adjudicate if the hoteliers threatening to sue TripAdvisor1 do indeed bring the case to court. When TripAdvisor seeks to defend its case, they will not rely on crowd-sourced legal opinions, but lawyers whose advice is trusted because they are trained, examined and experienced and who are held responsible for their advice.  What is at stake is precisely the fact that TripAdvisor’s own site has none of these characteristics.

This may well, like the Shetland newspaper case in the 1990s2, become a critical precedent for many crowd-sourced sites and so is something we should all be watching.

Unlike Wikipedia or legal advice itself, ‘expertise’ is not the key issue in the case of TripAdvisior: every hotel guest is in a way the best expert as to their own experience.  However, how is the reader to know that the reviews posted are really by disgruntled guests rather than business rivals?  In science we are expected to declare sources of research funding, so that the reader can make judgements on the reliability of evidence funded by the tobacco or oil industry or indeed the burgeoning renewables sector.  Those who flout these conventions and rules may expect their papers to be withdrawn and their careers to flounder.  Similarly if I make a defamatory public statement about friend, colleague or public figure, then not only can the reliability of my words be determined by my own reputation for trustworthiness, but if my words turn out to be knowingly or culpably false and damaging then I can be sued for libel.   In the case of TripAdvisor there are none of the checks and balances of science or the law and yet the impact on individual hoteliers can make or break their business.    Who is responsible for damage caused by any untrue or malicious reviews posted on the site: the anonymous ‘crowd’ or TripAdvisor?

Of course users of review sites are not stupid, they know (or do they) that anonymous reviews should be taken with a pinch of salt.  My guess is that a crucial aspect of the case may be the extent to which TripAdvisor itself appears to lend credence to the reviews it publishes.  Indeed every page of TripAdvisior is headed with their strap line “World’s most trusted travel advice™”.

At the top of the home page there is also the phrase “Find Hotels Travelers Trust” and further down, “Whether you prefer worldwide hotel chains or cozy boutique hotels, you’ll find real hotel reviews you can trust at TripAdvisor“.  The former arguably puts the issue of trust back to the reviewers, but the latter is definitely TripAdvisor asserting to the trustworthiness of the reviews.

I think if I were in TripAdvisor I would be worried!

Issues of trust and reliability, provenance and responsibility are also going to be an important strand of the work I’ll be part of myself  at Talis: how do we assess the authority of crowd-sourced material, how do we convey to users the level of reliability of the information they view, especially if it is ‘mashed’ from different sources, how do we track the provenance of information in order to be able to do this?   Talis is interested because as a major provider and facilitator of open data, the reliability of the information it and its clients provide is a crucial part of that information — unreliable information is not information!

However, these issues are critical for everyone involved in the new web; if those of us engaged in research and practice in IT do not address these key problems then the courts will.

  1. see The Independent, “Hoteliers to take their revenge on TripAdvisor’s critiques in court“, Saturday 11th Sept. 2010[back]
  2. The case around 1996/1997 involved the Shetland Times obtaining a copyright against ‘deep linking’ by the rival Shetland News, that is links directly to news stories bypassing the Shetland News home page.  This was widely reported at the time and became an important case in Internet law: see, for example, Nov 1996 BBC News story or netlitigation.com article.  The out of court settlement allowed the deep linking so long as the link was clearly acknowledged.  However, while the settlement was sensible, the uncertainty left by the case pervaded the industry for years, leading to some sites abandoning link pages, or only linking after obtaining explicit permissions, thus stifling the link-economy of the web. [back]

beyond books and blood

With most others, I was sickened by Pastor Terry Jones’ threat to burn copies of the Qur’an; it is directly counter to the Christian message and basic human decency.  Happily, this now seems to have been abandoned. However, while this was provocative and insensitive and may be used as an excuse for violence across the world, there seems to be a subtle and worrying shift as many have suggested that he will be responsible for any violence or even deaths.

However vile Jones’ threat was, the responsibility for violence lies with the perpetrators.

We seem to have lost the plot somehow when the burning of a book claims more news time and more  condemnation than those persecuting, maiming and killing people.

I am sure both true Muslims and Christians know that God’s dignity is not diminished one iota by the desecration of any book or building (including Ground Zero), even though our own feelings, dignity or pride may suffer. And I am certain they also know that God’s love extends to victims whatever their beliefs.

Let’s set our attention on the important things and leave those like Pastor Jones to the obscurity they deserve.