Remote Cooperation:
CSCW Issues for Mobile and Tele-Workers
Alan Dix and Russell Beale (eds.)

Telework, broadly defined, means "working at a distance" - the person doing the work is at a distance from colleagues with whom he or she works, or from "customers" - those who use the work outputs. The most popular example is the person who works at home instead of commuting to a distant office. Another is the "mobile worker" - one whose "place of work" isn't fixed at all, he or she needs to be effective in a range of different work settings. There are some jobs where mobility is central to the role - for example field service engineers (Davies et al., this volume), delivery workers, some sales jobs (Ainger, this volume). In this paper we use the term "field based" for such roles. There are other roles where mobility is intrinsic but none the less vital, for example consultants, managers, many professionals, other kinds of salesmen. These we call "intrinsically mobile" workers.