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Beyond the Algorithm: Designing Human-Centric Public Service with AI

Alan Dix

Cardiff Metropolitan University and Computational Foundry, Swansea Universty, Wales

How can AI truly serve the community? A dialogue on the potential of HCI in designing smart public services, placing human ethics at the heart of digital transformation and public sector innovation.

Keywords: AI, artificial intelligence, human-computer interaction, public service, service design, user experience, HCI


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