HUMAN-COMPUTER INTERACTION
second edition

Dix, Finlay, Abowd and Beale

mapping betwen editions

This page gives the mapping between major sections in the first and second editions. It does not list every change, nor every new box or expanded section.

Of course we (and Prentice Hall) would like you to purchase a copy of the second edition (!). However, we also want to ensure that owners of the first edition can still use it even when references are given in terms of the second edition and likewise that course notes written refering to the first edition can still be used when students have the second edition.

See also the brief contents and detailed table of contents

	2e	1e
Foreword	xi	xi
Preface to the second edition	xiii
Preface to the first edition	xv	xiii
Introduction	1	1

Part I - Foundations 9

Chapter 1 - The human

1 The human 2e 1e

1.1 Introduction 12 10

1.2 Input--output channels 13 11

Design Focus: Getting noticed 16 new

1.3 Human memory 26 24

Design Focus: Cashing in 29 new

1.4 Thinking: reasoning and problem-solving 36 35

Design Focus: Whose error? 47

1.5 Individual differences 48 44

1.6 Psychology and the design of interactive systems 48 45

1.7 Summary 51 46

Exercises 51 47

Recommended reading 51 47

Chapter 2 - The computer

2 The computer 2e 1e

2.1 Introduction 54 50

2.2 Text entry devices 56 52

2.3 Positioning and pointing devices 63 59

2.4 Output devices 72 66

2.4.3 The 3D displays 71 old section 2.5 Alternatives

2.5 Paper: printing and scanning 79 72 old section 2.6

Design Focus: Readability of text 97 new

2.6 Memory 89 79 old section 2.7

2.7 Processing 96 85 old section 2.8

Design Focus: The myth of the infinitely fast machine 97 new

2.8 Summary 101 89 old section 2.9

Exercises 90 all now included as worked exercises

Recommended reading 102 90

Chapter 3 - The interaction

3 The interaction 2e 1e

3.1 Introduction 103 91

3.2 Models of interaction 104 92

Design Focus: VCR 109 97 extracted from old section 3.2.3

3.3 Frameworks and HCI 109 98

3.4 Ergonomics 110 99

Design Focus: Industrial interfaces 112 new

3.5 Interaction styles 115 102 new subsections on point-and-click and 3D interfaces

3.6 Elements of the WIMP interface 123 expanded from part of old section 3.5

Design Focus: Learning toolbars 129 new

3.7 Screen design and layout 131 new

Design Focus: Checking screen colours 132 new

3.8 Interactivity 136 new

3.9 The context of the interaction 137 112 old section 3.6

3.10 Summary 138 113 old section 3.7

Exercises 139 114

Recommended reading 139 114

Part II - Design practice 141

Chapter 4 - Usability paradigms and principles

4 Usability paradigms and principles 2e 1e

4.1 Introduction 143 117

4.2 Paradigms for interaction 144 118 new subsections

4.2.12 The World Wide Web new

4.2.13 Agent-based interfaces new

4.2.14 Ubiquitous computing new

4.3 Principles to support usability 162 131

4.4 Summary 177 145

Exercises 177 145

Recommended reading 177 146

Chapter 5 - The design process

5 The design process 2e 1e

5.1 Introduction 179 147

5.2 The software life cycle 179 148

5.3 Using design rules 190 160

5.4 Usability engineering 199 168

5.5 Iterative design and prototyping 205 173

Design Focus: Prototyping in practice 209 new

5.6 Design rationale 212 180

5.7 Summary 220 188

Exercises 220 188

Recommended reading 221 189

Chapter 6 - Models of the user in design

6 Models of the user in design 2e 1e

6.1 Introduction 223 191

6.2 User requirements modelling 223 new

6.3 Socio-technical models 224 new

6.4 Soft systems methodology 227 new

6.5 Participatory design 229 old section 11.3.3

6.6 Cognitive models 230 192 old section 6.2

6.7 Goal and task hierarchies 231 193 old section 6.3

Design Focus: GOMS saves money 234 new

6.8 Linguistic models 241 202 old section 6.4

6.9 The challenge of display-based systems 245 206 old section 6.5

6.10 Physical and device models 246 207 old section 6.6

6.11 Cognitive architectures 254 214 old section 6.7

6.12 Summary 257 218 old section 6.8

Exercises 258 218

Recommended reading 259 219

Chapter 7 - Task analysis

7 Task analysis 2e 1e

7.1 Introduction 260 221

7.2 Differences between task analysis
and other techniques 261 222

7.3 Task decomposition 262 223

7.4 Knowledge-based analysis 268 229

7.5 Entity--relationship-based techniques 274 235

7.6 Sources of information and data collection 280 240

7.7 Uses of task analysis 287 245

7.8 Summary 290 248

Exercises 291 249

Recommended reading 291 250

Chapter 8 - Dialog notations and design

8 Dialog notations and design 2e 1e

8.1 What is dialog? 292 251

8.2 Dialog design notations 294 254

8.3 Diagrammatic notations 296 256

Design Focus: Using STNs in prototyping 299 new

8.3.5 Petri nets new

Design Focus: Digital watch -- documentation
and analysis 311 old section 8.3.8

8.4 Textual dialog notations 313 271

8.5 Dialog semantics 324 281

8.6 Dialog analysis and design 330 288

8.7 Summary 337 295

Exercises 338 296

Recommended reading 339 297

Chapter 9 - Models of the system

9 Models of the system 2e 1e

9.1 Introduction 341 300

9.2 Standard formalisms 341 300

9.3 Interaction models 354 315

9.4 Status/event analysis 365 325

9.5 Summary 373 oops - missing in the first edition!

Exercises 374 334

Recommended reading 375 335

Chapter 10 - Implementation support

10 Implementation support 2e 1e

10.1 Introduction 378 337

10.2 Elements of windowing systems 379 338

10.3 Programming the application 384 344

Design Focus: Going with the grain 389 new

10.4 Using toolkits 390 350

Design Focus: Java and AWT 392 new

10.5 User interface management systems 395 353

10.6 Summary 402 360

Exercises 403 361

Recommended reading 403 362

Chapter 11 - Evaluation techniques

11 Evaluation techniques 2e 1e

11.1 What is evaluation? 406 363

11.2 Goals of evaluation 406 364

11.3 Styles of evaluation 407 365 old section 11.3.3 now in chapter 6

11.4 Evaluating the design 408 368 subsection on cognitive walkthrough revised

11.5 Evaluating the implementation 415 374

11.6 Choosing an evaluation method 436 393

11.7 Summary 440 397

Exercises 441 399

Recommended reading 441 400

Chapter 12 - Help and documentation

12 Help and documentation 2e 1e

12.1 Introduction 444 401

12.2 Requirements of user support 445 403

12.3 Approaches to user support 446 405

12.4 Adaptive help systems 450 was Intelligent help systems

12.5 Designing user support systems 457 416

12.6 Summary 459 419

Exercises 459 419

Recommended reading 460 420

Part III - Application areas 461

Chapter 13 - Groupware

13 Groupware 2e 1e

13.1 Introduction 463 423

13.2 Groupware systems 464 424

13.3 Computer-mediated communication 467 427

13.3.4 Virtual collaborative environments 467 427 new

13.4 Meeting and decision support systems 476 434

13.5 Shared applications and artefacts 481 440

13.6 Frameworks for groupware 488 446

13.7 Implementing synchronous groupware 496 455

13.8 Summary 506 466

Exercises 507 467

Recommended reading 507 468

Chapter 14 - CSCW and social issues

14 CSCW and social issues 2e 1e

14.1 Introduction 510 470

14.2 Face-to-face communication 511 470

14.3 Conversation 516 476

14.4 Text-based communication 528 489

14.5 Group working 537 499

14.6 Organizational issues 544 506

Design Focus: Implementing workflow in Lotus Notes 549 new

14.7 Summary 550 512

Exercises 551 513

Recommended reading 552 513

Chapter 15 - Out of the glass box

15 Out of the glass box 2e 1e

15.1 Introduction 554

Usable sensory inputs old section 15.2 now in box on page 555

15.2 Multi-modal and multimedia systems 555 517 old section 15.3

15.3 Speech in the interface 556 518 old section 15.4

Design Focus: Mathematics for the blind 559 new

15.3.4 Uninterpreted speech 518 new

Design Focus: Choosing the right kind of speech 561 new

15.4 Non-speech sound 562 521 old section 15.5

Soundtrack/td> old section 15.5.1 now in box on page 563

15.5 Handwriting recognition 567 525 old section 15.6

Design Focus: Apple Newton 567 new

15.6 Gesture recognition 569 534 old section 15.9

15.7 Computer vision 569 535 old section 15.10

15.8 Ubiquitous computing applications research 570 new

15.9 Interfaces for users with special needs 576 old section 15.11.1

15.10 Virtual reality 578 old 15.11.2 significantly expanded

Design Focus: Applications of augmented reality 582 new

15.11 Information and data visualisation 583 new

15.12 Summary 590 540

Exercises 591 541

Recommended reading 591 541

Chapter 16 - Hypertext, multimedia and the World Wide Web

16 Hypertext, multimedia and the World Wide Web 2e 1e

16.1 Introduction 593

16.2 Text, hypertext and multimedia 593 527 old section 15.7

16.3 The World Wide Web 596 new

16.4 Animation 598 532 old section 15.8

16.5 Video and digital video 599

16.6 Educational technology 600 expanded from bits of old 15.7.1

16.7 Design Focus: Designing for the World Wide Web 602 new

16.8 Summary 609

Exercises 610 some from old chapter 15, some new

Recommended reading 610

References 611

Index 628

HCI 2e home page || changes and additions || resources || search || contents || authors || ordering

feedback to hcibook@hiraeth.com
this page is at: http://www.hiraeth.com/books/hci/toc.html
designed and hosted by hiraeth mixed media
webmaster@hiraeth.com

1	The human	2e	1e
1.1	Introduction	12	10
1.2	Input--output channels	13	11
	Design Focus: Getting noticed	16		new
1.3	Human memory	26	24
	Design Focus: Cashing in	29		new
1.4	Thinking: reasoning and problem-solving	36	35
	Design Focus: Whose error?	47
1.5	Individual differences	48	44
1.6	Psychology and the design of interactive systems	48	45
1.7	Summary	51	46
	Exercises	51	47
	Recommended reading	51	47

2	The computer	2e	1e
2.1	Introduction	54	50
2.2	Text entry devices	56	52
2.3	Positioning and pointing devices	63	59
2.4	Output devices	72	66
	2.4.3 The 3D displays		71	old section 2.5 Alternatives
2.5	Paper: printing and scanning	79	72	old section 2.6
	Design Focus: Readability of text	97		new
2.6	Memory	89	79	old section 2.7
2.7	Processing	96	85	old section 2.8
	Design Focus: The myth of the infinitely fast machine	97		new
2.8	Summary	101	89	old section 2.9
	Exercises		90	all now included as worked exercises
	Recommended reading	102	90

3	The interaction	2e	1e
3.1	Introduction	103	91
3.2	Models of interaction	104	92
	Design Focus: VCR	109	97	extracted from old section 3.2.3
3.3	Frameworks and HCI	109	98
3.4	Ergonomics	110	99
	Design Focus: Industrial interfaces	112		new
3.5	Interaction styles	115	102	new subsections on point-and-click and 3D interfaces
3.6	Elements of the WIMP interface	123		expanded from part of old section 3.5
	Design Focus: Learning toolbars	129		new
3.7	Screen design and layout	131		new
	Design Focus: Checking screen colours	132		new
3.8	Interactivity	136		new
3.9	The context of the interaction	137	112	old section 3.6
3.10	Summary	138	113	old section 3.7
	Exercises	139	114
	Recommended reading	139	114

4	Usability paradigms and principles	2e	1e
4.1	Introduction	143	117
4.2	Paradigms for interaction	144	118	new subsections
	4.2.12 The World Wide Web			new
	4.2.13 Agent-based interfaces			new
	4.2.14 Ubiquitous computing			new
4.3	Principles to support usability	162	131
4.4	Summary	177	145
	Exercises	177	145
	Recommended reading	177	146

5	The design process	2e	1e
5.1	Introduction	179	147
5.2	The software life cycle	179	148
5.3	Using design rules	190	160
5.4	Usability engineering	199	168
5.5	Iterative design and prototyping	205	173
	Design Focus: Prototyping in practice	209		new
5.6	Design rationale	212	180
5.7	Summary	220	188
	Exercises	220	188
	Recommended reading	221	189

6	Models of the user in design	2e	1e
6.1	Introduction	223	191
6.2	User requirements modelling	223		new
6.3	Socio-technical models	224		new
6.4	Soft systems methodology	227		new
6.5	Participatory design	229		old section 11.3.3
6.6	Cognitive models	230	192	old section 6.2
6.7	Goal and task hierarchies	231	193	old section 6.3
	Design Focus: GOMS saves money	234		new
6.8	Linguistic models	241	202	old section 6.4
6.9	The challenge of display-based systems	245	206	old section 6.5
6.10	Physical and device models	246	207	old section 6.6
6.11	Cognitive architectures	254	214	old section 6.7
6.12	Summary	257	218	old section 6.8
	Exercises	258	218
	Recommended reading	259	219

7	Task analysis	2e	1e
7.1	Introduction	260	221
7.2	Differences between task analysis and other techniques	261	222
7.3	Task decomposition	262	223
7.4	Knowledge-based analysis	268	229
7.5	Entity--relationship-based techniques	274	235
7.6	Sources of information and data collection	280	240
7.7	Uses of task analysis	287	245
7.8	Summary	290	248
	Exercises	291	249
	Recommended reading	291	250

8	Dialog notations and design	2e	1e
8.1	What is dialog?	292	251
8.2	Dialog design notations	294	254
8.3	Diagrammatic notations	296	256
	Design Focus: Using STNs in prototyping	299		new
	8.3.5 Petri nets			new
	Design Focus: Digital watch -- documentation and analysis	311		old section 8.3.8
8.4	Textual dialog notations	313	271
8.5	Dialog semantics	324	281
8.6	Dialog analysis and design	330	288
8.7	Summary	337	295
	Exercises	338	296
	Recommended reading	339	297

9	Models of the system	2e	1e
9.1	Introduction	341	300
9.2	Standard formalisms	341	300
9.3	Interaction models	354	315
9.4	Status/event analysis	365	325
9.5	Summary	373		oops - missing in the first edition!
	Exercises	374	334
	Recommended reading	375	335

10	Implementation support	2e	1e
10.1	Introduction	378	337
10.2	Elements of windowing systems	379	338
10.3	Programming the application	384	344
	Design Focus: Going with the grain	389		new
10.4	Using toolkits	390	350
	Design Focus: Java and AWT	392		new
10.5	User interface management systems	395	353
10.6	Summary	402	360
	Exercises	403	361
	Recommended reading	403	362

11	Evaluation techniques	2e	1e
11.1	What is evaluation?	406	363
11.2	Goals of evaluation	406	364
11.3	Styles of evaluation	407	365	old section 11.3.3 now in chapter 6
11.4	Evaluating the design	408	368	subsection on cognitive walkthrough revised
11.5	Evaluating the implementation	415	374
11.6	Choosing an evaluation method	436	393
11.7	Summary	440	397
	Exercises	441	399
	Recommended reading	441	400

12	Help and documentation	2e	1e
12.1	Introduction	444	401
12.2	Requirements of user support	445	403
12.3	Approaches to user support	446	405
12.4	Adaptive help systems	450		was Intelligent help systems
12.5	Designing user support systems	457	416
12.6	Summary	459	419
	Exercises	459	419
	Recommended reading	460	420

13	Groupware	2e	1e
13.1	Introduction	463	423
13.2	Groupware systems	464	424
13.3	Computer-mediated communication	467	427
	13.3.4 Virtual collaborative environments	467	427	new
13.4	Meeting and decision support systems	476	434
13.5	Shared applications and artefacts	481	440
13.6	Frameworks for groupware	488	446
13.7	Implementing synchronous groupware	496	455
13.8	Summary	506	466
	Exercises	507	467
	Recommended reading	507	468

14	CSCW and social issues	2e	1e
14.1	Introduction	510	470
14.2	Face-to-face communication	511	470
14.3	Conversation	516	476
14.4	Text-based communication	528	489
14.5	Group working	537	499
14.6	Organizational issues	544	506
	Design Focus: Implementing workflow in Lotus Notes	549		new
14.7	Summary	550	512
	Exercises	551	513
	Recommended reading	552	513

15	Out of the glass box	2e	1e
15.1	Introduction	554
	Usable sensory inputs			old section 15.2 now in box on page 555
15.2	Multi-modal and multimedia systems	555	517	old section 15.3
15.3	Speech in the interface	556	518	old section 15.4
	Design Focus: Mathematics for the blind	559		new
	15.3.4 Uninterpreted speech		518	new
	Design Focus: Choosing the right kind of speech	561		new
15.4	Non-speech sound	562	521	old section 15.5
	Soundtrack/td>			old section 15.5.1 now in box on page 563
15.5	Handwriting recognition	567	525	old section 15.6
	Design Focus: Apple Newton	567		new
15.6	Gesture recognition	569	534	old section 15.9
15.7	Computer vision	569	535	old section 15.10
15.8	Ubiquitous computing applications research	570		new
15.9	Interfaces for users with special needs	576		old section 15.11.1
15.10	Virtual reality	578		old 15.11.2 significantly expanded
	Design Focus: Applications of augmented reality	582		new
15.11	Information and data visualisation	583		new
15.12	Summary	590	540
	Exercises	591	541
	Recommended reading	591	541

16	Hypertext, multimedia and the World Wide Web	2e	1e
16.1	Introduction	593
16.2	Text, hypertext and multimedia	593	527	old section 15.7
16.3	The World Wide Web	596		new
16.4	Animation	598	532	old section 15.8
16.5	Video and digital video	599	532	old section 15.8
16.6	Educational technology	600		expanded from bits of old 15.7.1
16.7	Design Focus: Designing for the World Wide Web	602		new
16.8	Summary	609
	Exercises	610		some from old chapter 15, some new
	Recommended reading	610		some from old chapter 15, some new

HCI 2e home page \|\| changes and additions \|\| resources \|\| search \|\| contents \|\| authors \|\| ordering
feedback to hcibook@hiraeth.com this page is at: http://www.hiraeth.com/books/hci/toc.html	designed and hosted by hiraeth mixed media webmaster@hiraeth.com