Tags and Tagging: from semiology to scatology

I’ve just been at a two-day workshop on “Tags and Tagging” organised by the “Branded Meeting Places” project.

Tags are of course becoming ubiquitous in the digital world: Flickr photos, del.icio.us bookmarks; at the digital/physical boundary: RFID and barcodes; and in the physical world: supermarket price stickers, luggage labels and images of Paddington Bear or wartime evacuees each with a brown paper label round their necks. Indeed we started off the day being given just such brown paper tags to design labels for ourselves.

Alan's tag

As well as being labels so we know each other, they were also used as digital identifiers using a mobile-phone-based image-recognition system, which has been used in a number of projects by the project team at Edinburgh (see some student projects here). We could photograph each others tags with our own phones, MMS the picture to a special phone number, then a few moments later an SMS message would arrive with the other person’s profile.

Being focused on a single topic and even single word ‘tag’ soon everything begins to be seen through the lens of “tagging”, so that when we left the building and saw a traffic warden at work outside the building, instantly the thought came “tagging the car”!

Vocal Thumbs logoThe workshop covered loads of ground and included the design and then construction of a real application – part of the project’s methodology of research through design. However, two things that I want to write about. The first is the way the workshop made me think about the ontology or maybe semiology of tags and tagging, and the second is a particular tag (or maybe label, notice?) … on a toilet door … yes the good old British scatological obsession.

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mobile design workshop

A couple of weeks ago I attended a mobile design workshop at microsoft labs in Cambridge. Great 2 days … people from academia and industry (and no not just MS, also Google, Yahoo, Sony, Nokia, …!)
Alan in Helmet

Most of the time was spent splitting into small working groups then coming back together for plenaries. I took part in groups discussing:

(1) tools to make it easier for those in developing countries to design mobile phone applications that suit their needs [session notes], rather than simply passing on applications and designs fitted for very different needs and infrastructure. During the discussion various applications of phone technology were cited that were completely different form those we would expect in the UK, US or Europe, but fitted the situations of people. These included using the address book as a ‘who owes what’ list for a trader … the ‘telephone numbers’ were in act amounts of money! This use of ‘ancillary’ parts of the phone rather than simply being a glorified communication device. Although he context of this was Africa, it also echoes studies of domestic phone use by Malay women in the UK by Fariza (who has just had her PhD viva :-)). She found alarm, calculator and things like that, at least as important as phone & text for the people she studied.

(2) ‘mindfulness’ and mobile phones … and of course the fact that normally they do the opposite interupting etc. … but just to not make us all agree too much, I said that mindfulness sounded like we should all become like rabbits; it is the looking forward and back, with all its stress, that is one of the things that make us human.

(3) task/data oriented interaction … escaping from the ‘application’. This was particularly relevant to me given onCue at aQtive was in this space as are Snip!t and work on TIM project with colleagues at Rome, Athens and recently new collaborators Madrid … with whom I had a short but lovely visit after CHI.

Task session

tales from/for Berlin – appropriation, adoption and physicality

A few weeks ago I had a short visit to Berlin as a guest of Prometei, a PhD training program at the University of Technology of Berlin focused on “prospective engineering of human-technology-interaction”. While there I gave an evening talk on “Designing for adoption and designing for appropriation” and spent a very pleasant afternoon seminar with the students on “Physicality and Interaction”.

I said I would send some links, so this is both a short report on the visit and also a few links to appropriation and adoption and a big long list of links to physicality!

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mirrors and estrangement

One of my PhD students, Fariza, has been extensively studying a single person, a women not so disimilar from herself. In doing so they have become friends and much of Fariza’s thesis (soon to be submitted) concerns the methodological issues surrounding this.

pianoOne issue we have discussed at length is the importance of estrangement, that distancing oneself from the commonplace to make the taken for granted become apparent. We do not see the things closest to us: the dirty toenail, the crumpled sheet, the asymmetric fall of the piano music stand, the things lost because they are in the open.

Artists and comedians often open our eyes to the unseen-because-unnoticed aspects of life, such as Emin’s own crumpled sheets or the poignant woman on the platform in “The Fall and Rise of Reggie Perrin”1. Garfinkel’s breaching experiments attempt to bring this incisive comic eye to social science. Of novelists Gabriel Garcí­a Márquez is the master of this; through his true to life yet surreal accounts, with sometimes tenderness and sometimes almost cruel dispassion, he describes in intricate detail the intimate yet insignificant.

The Last Battle, C.S. LewisBerger talks about the way artists look at their work in a mirror to see it afresh and he himself sees the sunshine of lilacs in the mirror, lilacs that show him only their shadows2. I was reminded of one of C.S. Lewis’ Narnia books where the supra-reality of the mirror image is more crystal sharp, more ‘real’ than the ordinary world3.

Mirrors bring to mind reflective practice, just as Fariza has to write herself into her own accounts, the mirror often shows not only the unseen side of an object but also oneself and oneself in relation to the object. The seer and seen are themselves seen and, like Berger’s lilacs, the partiality of one’s seeing becomes more obvious. The mirror is not so much important because it shows the hidden sun-glowed lilacs, but because it says that the shadowed petals are not the whole flower.

Arnolfini Mariage: mirror closeupI am reminded of that Dutch painting by van Eyck where the apparently pregnant woman and her husband stand in their home with their lap dog between them and discarded outdoor shoes untidily dropped4. On the wall behind the couple is a convex mirror capturing the whole scene from behind, and in the reflected doorway where you stand is the tiny image of van Eyck and another. Unlike supposedly ‘good’ scientific writing in incomprehensible passive speech, the artist has not painted himself out of his picture.

Arnolfini Mariage: dog closeupBerger also talks about paintings being painted for the moment of seeing, yet so many portraits do not look towards you, or even the artist, but through you, beyond you, to an unseen landscape. This may be because it is hard to paint eyes, or because it is hard to stare into the eyes of one’s painter. In life it is only with the deepest lovers or friends that we dare to share like this, hence perhaps the growing friendship that Fariza experienced when gazing deeply together into her subject’s life. Also, perhaps why the most intimate paintings have often been of the painter’s wives or lovers. Unusually in van Eyck’s painting, clearly of close friends, the couple do not gaze either aloof or uncaring past the viewer, but instead gaze within the painting demurely to one another … it is only the small dog that stares back.

Mona LisaThis may be part of the Mona Lisa’s allure. I have never seen it ‘in the flesh’, but everyone talks about the eyes that they follow you. However, look again, it is not so much that they follow you, but, unusual amongst paintings, they actually look at you and I suppose at Leonardo himself.

I know Fariza has found this, and I am sure it is universal, that if we look closely and honestly at those around us, we begin more clearly to see ourselves .

  1. This was a popular BBC TV series, but it is the book which I remember as most moving, I laughed out loud and shed tears equally.[back]
  2. John Berger, “and our faces, my heart, brief as photos“, Bloomsbury, 2005[back]
  3. end of Chapter 15 in “The Last Battle“[back]
  4. The page about the Arnolfini Portrait at the National Gallery site allows you to zoom into the image. It also explains that the woman is not actually pregnant, but simply in the full skirt style of the day.[back]

What is Computing? The centrality of systemics

Recently I was in a meeting where the issue of ‘core’ computer science came up. One person listed a few areas, but then this was challenged by another member of the group who said (to be fair, partly in jest), that core computer science should certainly include computer architecture, but not the ‘human stuff’.

I felt a little like a teenager complete with T-shirt and iPod dropped into Jurassic Park arguments that I thought had been put to bed in the 1980s suddenly resurfacing – how do you explain this white thing that makes sounds from its earphones to a caveman wearing skins?

However, I also felt a certain sympathy as I often wonder about computer science as a whole; indeed it has its own arguments in the 1960s and ’70s as to whether it was a ‘discipline’ as opposed to just an application domain for maths or electronics, or just a tool for business. Maybe one of the clinchers was the theoretical foundations of computing in the work of Church and Turing … but strangely enough at Lancaster the closest to this, the course on algorithmic complexity, is taught by a HCI person!

One of my worries in computing is that these theoretical foundations are still weak, there is black hole in the theoretical centre of computer science1. However, these theoretical issues were certainly not what was bothering my colleague. To answer his challenge and my own worries about the discipline we really need to know – what is computing?

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  1. This demands a discussion of its own, but the basic problem is that while Church and Turing gave us understanding of disembodied computation, we still do not have clear understanding of generic computation when embodied in devices in general only particular architectures. [back]

HCI and CSCW – is your usability too small

Recently heard some group feedback on our HCI textbook. Nearly all said that they did NOT want any CSCW. I was appalled as considering any sort of user interaction without its surrounding social and organisational settings seems as fundamentally misbegotten as considering a system without its users.

Has the usability world gone mad or is it just that our conception of HCI has become too narrow?

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I just wanted to print a file

I just wanted to print a file, now it is an hour and a half later and I still have nothing … this is where all our time goes gently coaxing our computers in the hope they may do what we ask.

Such a simple thing to want to do … and so much pain on the process, and so many simple things that application designers could do it make it better.

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Physicality and Middle Ages Tech Support

Ansgarr needing help to use a bookOn the forum of our MRes course at Lancaster one of the students posted a link to Middle Ages Tech Support on YouTube. It shows Ansgarr a Mediaeval monk struggling with his first book.

I first saw this video when I was giving a talk at University of Peloponnese in Tripolis. Georgios1 showed the video before I started, just because he thought it was fun. I was talking a little bit about physicality and the video brought up some really interesting issues relating to this and usability. Although it is a comic video we can unpack it and ask which of the problems that Ansgarr has as he changes technology from scroll to book would actually happen and which are more our own anachronistic view of the past.

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  1. one of my hosts there as part of the TIM project[back]

Usabilty and Web2.0

Nad did a brilliant guest lecture for our undergraduate HCI class at Lancaster on Monday. His slides and blog about the lecture are at Virtual Chaos. He touched on issues of democracy vs. authority of information, dynamic content vs. accessibility and of course increasing issues of privacy on social networking sites. He also had awesome slides to using loads of Flickr photos under creative commons … community content in action not just words! Of course also touched on Web3.0 and future convergence between emergent community phenomena and structured Semantic Web technologies.

fading news – disks astray and children named

This is now old news (it takes me a long time to get to the blog!), but anyone in the UK will know the story of the missing child benefit disks – 25 million records containing parents and children’s names addresses, dates of birth, bank account and national insurance details … an identity fraudsters’ gold mine. This has caused worries of millions of parents and embarrassment for Alistair Darling in Parliament. The BBC has a timeline of the events and Computer Weekly has (very) slightly more techie focused account.

Anyway a week ago last Thursday (22nd Nov) I did a short radio interview on Radio Cumbria, which forced me to consider the issue in a little more detail. I think they expected more a security angle, but obviously this is very much a human story also.

Despite the gravity of the event I was shocked but not surprised. In the end if you put people in a severely time pressured, cost-controlled context mistakes will inevitable happen.

So what went wrong? …

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