Tag Archives: human computer interaction

tales from/for Berlin – appropriation, adoption and physicality

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A few weeks ago I had a short visit to Berlin as a guest of Prometei, a PhD training program at the University of Technology of Berlin focused on “prospective engineering of human-technology-interaction”. While there I gave an evening talk on “Designing for adoption and designing for appropriation” and spent a very pleasant afternoon seminar with the students on “Physicality and Interaction”.

I said I would send some links, so this is both a short report on the visit and also a few links to appropriation and adoption and a big long list of links to physicality!

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mirrors and estrangement

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One of my PhD students, Fariza, has been extensively studying a single person, a women not so disimilar from herself. In doing so they have become friends and much of Fariza’s thesis (soon to be submitted) concerns the methodological issues surrounding this.

pianoOne issue we have discussed at length is the importance of estrangement, that distancing oneself from the commonplace to make the taken for granted become apparent. We do not see the things closest to us: the dirty toenail, the crumpled sheet, the asymmetric fall of the piano music stand, the things lost because they are in the open.

Artists and comedians often open our eyes to the unseen-because-unnoticed aspects of life, such as Emin’s own crumpled sheets or the poignant woman on the platform in “The Fall and Rise of Reggie Perrin”1. Garfinkel’s breaching experiments attempt to bring this incisive comic eye to social science. Of novelists Gabriel Garcí­a Márquez is the master of this; through his true to life yet surreal accounts, with sometimes tenderness and sometimes almost cruel dispassion, he describes in intricate detail the intimate yet insignificant.

The Last Battle, C.S. LewisBerger talks about the way artists look at their work in a mirror to see it afresh and he himself sees the sunshine of lilacs in the mirror, lilacs that show him only their shadows2. I was reminded of one of C.S. Lewis’ Narnia books where the supra-reality of the mirror image is more crystal sharp, more ‘real’ than the ordinary world3.

Mirrors bring to mind reflective practice, just as Fariza has to write herself into her own accounts, the mirror often shows not only the unseen side of an object but also oneself and oneself in relation to the object. The seer and seen are themselves seen and, like Berger’s lilacs, the partiality of one’s seeing becomes more obvious. The mirror is not so much important because it shows the hidden sun-glowed lilacs, but because it says that the shadowed petals are not the whole flower.

Arnolfini Mariage: mirror closeupI am reminded of that Dutch painting by van Eyck where the apparently pregnant woman and her husband stand in their home with their lap dog between them and discarded outdoor shoes untidily dropped4. On the wall behind the couple is a convex mirror capturing the whole scene from behind, and in the reflected doorway where you stand is the tiny image of van Eyck and another. Unlike supposedly ‘good’ scientific writing in incomprehensible passive speech, the artist has not painted himself out of his picture.

Arnolfini Mariage: dog closeupBerger also talks about paintings being painted for the moment of seeing, yet so many portraits do not look towards you, or even the artist, but through you, beyond you, to an unseen landscape. This may be because it is hard to paint eyes, or because it is hard to stare into the eyes of one’s painter. In life it is only with the deepest lovers or friends that we dare to share like this, hence perhaps the growing friendship that Fariza experienced when gazing deeply together into her subject’s life. Also, perhaps why the most intimate paintings have often been of the painter’s wives or lovers. Unusually in van Eyck’s painting, clearly of close friends, the couple do not gaze either aloof or uncaring past the viewer, but instead gaze within the painting demurely to one another … it is only the small dog that stares back.

Mona LisaThis may be part of the Mona Lisa’s allure. I have never seen it ‘in the flesh’, but everyone talks about the eyes that they follow you. However, look again, it is not so much that they follow you, but, unusual amongst paintings, they actually look at you and I suppose at Leonardo himself.

I know Fariza has found this, and I am sure it is universal, that if we look closely and honestly at those around us, we begin more clearly to see ourselves .

  1. This was a popular BBC TV series, but it is the book which I remember as most moving, I laughed out loud and shed tears equally.[back]
  2. John Berger, “and our faces, my heart, brief as photos“, Bloomsbury, 2005[back]
  3. end of Chapter 15 in “The Last Battle“[back]
  4. The page about the Arnolfini Portrait at the National Gallery site allows you to zoom into the image. It also explains that the woman is not actually pregnant, but simply in the full skirt style of the day.[back]

What is Computing? The centrality of systemics

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Recently I was in a meeting where the issue of ‘core’ computer science came up. One person listed a few areas, but then this was challenged by another member of the group who said (to be fair, partly in jest), that core computer science should certainly include computer architecture, but not the ‘human stuff’.

I felt a little like a teenager complete with T-shirt and iPod dropped into Jurassic Park arguments that I thought had been put to bed in the 1980s suddenly resurfacing – how do you explain this white thing that makes sounds from its earphones to a caveman wearing skins?

However, I also felt a certain sympathy as I often wonder about computer science as a whole; indeed it has its own arguments in the 1960s and ’70s as to whether it was a ‘discipline’ as opposed to just an application domain for maths or electronics, or just a tool for business. Maybe one of the clinchers was the theoretical foundations of computing in the work of Church and Turing … but strangely enough at Lancaster the closest to this, the course on algorithmic complexity, is taught by a HCI person!

One of my worries in computing is that these theoretical foundations are still weak, there is black hole in the theoretical centre of computer science1. However, these theoretical issues were certainly not what was bothering my colleague. To answer his challenge and my own worries about the discipline we really need to know – what is computing?

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  1. This demands a discussion of its own, but the basic problem is that while Church and Turing gave us understanding of disembodied computation, we still do not have clear understanding of generic computation when embodied in devices in general only particular architectures. [back]

HCI and CSCW – is your usability too small

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Recently heard some group feedback on our HCI textbook. Nearly all said that they did NOT want any CSCW. I was appalled as considering any sort of user interaction without its surrounding social and organisational settings seems as fundamentally misbegotten as considering a system without its users.

Has the usability world gone mad or is it just that our conception of HCI has become too narrow?

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I just wanted to print a file

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I just wanted to print a file, now it is an hour and a half later and I still have nothing … this is where all our time goes gently coaxing our computers in the hope they may do what we ask.

Such a simple thing to want to do … and so much pain on the process, and so many simple things that application designers could do it make it better.

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Physicality and Middle Ages Tech Support

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Ansgarr needing help to use a bookOn the forum of our MRes course at Lancaster one of the students posted a link to Middle Ages Tech Support on YouTube. It shows Ansgarr a Mediaeval monk struggling with his first book.

I first saw this video when I was giving a talk at University of Peloponnese in Tripolis. Georgios1 showed the video before I started, just because he thought it was fun. I was talking a little bit about physicality and the video brought up some really interesting issues relating to this and usability. Although it is a comic video we can unpack it and ask which of the problems that Ansgarr has as he changes technology from scroll to book would actually happen and which are more our own anachronistic view of the past.

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  1. one of my hosts there as part of the TIM project[back]

Usabilty and Web2.0

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Nad did a brilliant guest lecture for our undergraduate HCI class at Lancaster on Monday. His slides and blog about the lecture are at Virtual Chaos. He touched on issues of democracy vs. authority of information, dynamic content vs. accessibility and of course increasing issues of privacy on social networking sites. He also had awesome slides to using loads of Flickr photos under creative commons … community content in action not just words! Of course also touched on Web3.0 and future convergence between emergent community phenomena and structured Semantic Web technologies.

fading news – disks astray and children named

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This is now old news (it takes me a long time to get to the blog!), but anyone in the UK will know the story of the missing child benefit disks – 25 million records containing parents and children’s names addresses, dates of birth, bank account and national insurance details … an identity fraudsters’ gold mine. This has caused worries of millions of parents and embarrassment for Alistair Darling in Parliament. The BBC has a timeline of the events and Computer Weekly has (very) slightly more techie focused account.

Anyway a week ago last Thursday (22nd Nov) I did a short radio interview on Radio Cumbria, which forced me to consider the issue in a little more detail. I think they expected more a security angle, but obviously this is very much a human story also.

Despite the gravity of the event I was shocked but not surprised. In the end if you put people in a severely time pressured, cost-controlled context mistakes will inevitable happen.

So what went wrong? …

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matterealities and the physical embodiment of code

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Last Tuesday morning I had the pleasure of entertaining a group of attendees to the Matterealities workshop @ lancaster. Hans and I had organised a series of demos in the dept. during the morning (physiological gaming, Firefly (intelligent fairylights), VoodooIO, something to do with keyboards) … but as computer scientists are nocturnal the demos did not start until 10am, and so I got to talk with them for around an hour beforehand :-/

The people there included someone who studied people coding about DNA, someone interested in text, anthropologosts, artists and an ex-AI man. We talked about embodied computation1, the human body as part of computation, the physical nature of code, the role of the social and physical environment in computation … and briefly over lunch I even strayed onto the modeling of regret … but actually a little off topic.

Alan driving

physicality – Played a little with sticks and stones while talking about properties of physical objects: locality of effect, simplicity of state, proportionality and continuity of effect2.

physical interaction – Also talked about the DEPtH project and previous work with Masitah on natural interaction. Based on the piccie I may have acted out driving when talking about natural inverse actions

ubiquity of computation – I asked the question I often do “How many computers do you have in your house” … one person admitted to over 10 … and she meant real computers3. However, as soon as you count the computer in the TV and HiFi, the washing machine and microwave, central heating and sewing machine the count gets bigger and bigger. Then there is the number you carry with you: mobile phone, camera, USB memory stick, car keys (security codes), chips on credit cards.

FireFly on a Christmas treeHowever at the Firefly demo later in the morning they got to see what may be the greatest concentration of computers in the UK … and all on a Christmas Tree. Behind each tiny light (over 1000 of them) is a tiny computer, each as powerful as the first PC I owned allowing them to act together as a single three dimensional display.

embodiment of computation – Real computation always happens in the physical world: electrons zipping across circuit boards and transistors routing signals in silicon. For computation to happen the code (the instruction of what needs to happen) and the data (what it needs to happen with and to) need to be physically together.

The Turing Machine, Alan Turing’s thought experiment, is a lovely example of this. Traditionally the tape in the Turing machine is thought of as being dragged across a read-write head on the little machine itself.

However … if you were really to build one … the tape would get harder and harder to move as you used longer and longer tapes. In fact it makes much more sense to think of the little machine as moving over the tape … the Turing machine is really a touring machine (ouch!). Whichever way it goes, the machine that knows what to do and the tape that it must do it to are brought physically together4.

This is also of crucial importance in real computers and one of the major limits on fast computers is the length of the copper tracks on circuit boards – the data must come to the processor, and the longer the track the longer it takes … 10 cm of PCB is a long distance for an electron in a hurry.
Alanbrain as a computer – We talked about the way each age reinvents humanity in terms of its own technology: Pygmalion in stone, clockwork figures, pneumatic theories of the nervous system, steam robots, electricity in Shelley’s Frankenstein and now seeing all life through the lens of computation.

This withstanding … I did sort of mention the weird fact (or is it a factoid) that the human brain has similar memory capacity to the web5 … this is always a good point to start discussion 😉

While on the topic I did just sort of mention the socio-organisational Church-Turing hyphothesis … but that is another story

more … I recall counting the number of pairs of people and the number of seat orderings to see quadratic (n squared) and exponential effects, the importance of interpretation, why computers are more than and less than numbers, the Java Virtual Machine, and more, more, more, … it was very full hour

AlanLcoblo - artefactsAlan

  1. I just found notes I’d made for web page in embodied computation 5 years ago … so have put the notes online[back]
  2. see preface to Physicality 2006 proceedings[back]
  3. I just found an online survey on How many computers in your house[back]
  4. Yep I know that Universal Turing machine has the code on the tape, but there the ‘instructions’ to be executed are basically temporarily encoded into the UTM’s state while it zips off to the data part of the tape.[back]
  5. A. Dix (2005). the brain and the web – a quick backup in case of accidents. Interfaces, 65, pp. 6-7. Winter 2005.
    http://www.hcibook.com/alan/papers/brain-and-web-2005/[back]

Practicing security

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Last week I was stuck a night in Frankfurt due to the high winds. Soon after I settled into the 17th floor of the Holiday Inn, gusts screaming round the building, I got a call on my mobile. I thought it would be my taxi driver confirming the time for the re-booked flight the next day, but instead there was an unfamiliar voice:

“This is HM Revenue and Customs, we have a message for you, but first can we confirm your name and address”

Actually name and address to phone number is not that secret, but still I asked:

“How do I know you are who you say you are?”

“If you prefer you can ring back on …. it is to your advantage”

I checked that it would be OK to ring the next day on my return and rang off … I didn’t say (life is too short), that being given a number to ring back does not increase my confidence unless I can verify it.

In fact the next day I checked on the HMR&C site and the number was their helpline. However, this call had many hall marks of a fraudulent call: how could I, or a less technically aware citizen know this was a good call? In this case the information requested was relatively innocuous (but of course could easily continue, “and date of birth … bank details …”) and the phone number given was an 0845 number which costs the recipient money … either genuine or high-value fraud. Of course, if I was fradulently ringing up people pretending to be HMR&C, at any sign of trouble giving the genuine helpline numer would be just what I would do to allay suspicion!

It is not just HMRC that give calls like this; banks and credit card companies are forever ringing up and asking you to confirm your identity … and that usually does include giving some form of security code. But they have rung you up, so have more confidence in who you are then you do in them, yet never offer any means to confirm their identitiy.

Email too: I have received various mails from banks which look very like phishing emails. In one case I received an email where the domain of the sender was different from the domain of the reply email and different again from the domain of the URL link. It goes to say that none of these were the same as the standard domain of the bank. In this case the only reason I knew it was not phishing was that it offered information and did not request anything secure.

By sending emails and making phone calls that are virtually indistinguishable from fraudulent ones, the banks (and even HMR&C) are training us to be victims of fraud.

Literally we are encouraged to practice being insecure.